Privacy Policy


PRIVACY POLICY

Last updated: 24 May 2018

It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however, if you do have any questions, please get in touch.

Having your personal information allows us to do many things. We can accept your bookings, process your payment and deliver any activities you have chosen. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new projects, new shows, new performances and new and currents workshops that we carry out in schools. Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively. As a charity, we use all data collected for the purpose of the charitable work we only.

OUR DATA PROTECTION POLICY

  1. We will not collect or store any of your, or your staffs, pupils, personal information unless it is permitted or required by applicable law.
  2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.

THE INFORMATION WE COLLECT

We collect information to provide, maintain, and improve our services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your workshop bookings or performance/shows, and funding applications as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new workshops our customers would like to experience from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.

When you book workshops with us, we collect personal information, which allows us to process your booking. We collect your name and address (especially schools and theatres or community centres to identify you as a customer and present our artists on the day at your venue. We collect your email and telephone number to send you notifications on the status of your bookings, including any issues or delays with delivery, and we sometimes collect payment information to allow us to process your payment.

Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.

We will at times monitor and record communications between you and our Office Staff (including telephone conversations and emails) for quality assurance and compliance purposes.

We also store personally identifiable information to ensure a fair use policy, and for evidence of work delivered either for funders or for ourselves.

We collect data on bookings made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.

Protecting your privacy

We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, your telephone number or email address), we will take reasonable steps to protect it. We will also take reasonable security measures to protect your personal information in storage.

YOUR CHOICES

You have the right to:

  • Access your information
  • Unsubscribe from our mailing list or withdraw any other type of consent
  • Request a copy of your personal information we hold
  • Correct or update your information
  • Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
  • Alter your personal information so you are not identifiable
  • Lodge a complaint with your local data protection authority

For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on info@osunarts.co.uk

Please note, after opting out you may still receive messaging from us that is not based on the data we hold. For example, if you follow our social media accounts, you will continue to receive post updates from us in your newsfeed. You may also continue to receive advertising from us on search engines through pay-per-click and display advertising, as these are not based on data we hold.

THIRD-PARTIES

We will never sell your details to any third-party organisations.

We will only pass personal data to a third-party organisation in the following situations :

  • To offer you the opportunity to purchase from us, for example, digital advertising networks such as Google and Facebook.
  • To fulfil the delivery of our workshops or performances to you, for example, artists travelling to your venue for the purpose of delivering workshops or performing.
  • To process credit or debit card payments, for example, banking establishments.

COOKIES

What are cookies?

Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.

Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.

Types of cookies

Our website uses three types of cookies :

  • Essential to site function cookies
    These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.
  • Performance cookies
    These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.
  • Third-party cookies
    These allow us to record the customer experience and to test new services so we can improve the customer journey on the website. This can also include on-page advertising from third-parties, where cookies tailor the advertising to your preferences.

How we use cookies

We use cookies in the following ways:

  • To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.
  • To ensure you are provided with correct and useful information during your visit to our site.
  • To collect data, which allows us to improve our services based on purchases and site usage.
  • We have conducted an audit of our website and we utilise Google Analytics to monitor the site to ensure we provide the best experience for our site visitors. These services use cookies to work.

For a full list of the types of cookies we use, please contact our Data Protection Officer, on info@osunarts.co.uk.

More about cookies

More information on cookies and their uses can be found at www.allaboutcoocies.org or you can email our Administrative Staff Team on info@osunarts.co.uk with any questions.

SECURITY

The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions with us are protected throughout from booking to the payment.

 

We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, your telephone number or email address), we will take reasonable steps to protect it. We will also take reasonable security measures to protect your personal information in storage.

Our website and emails will at times contain links to and from other websites in our networks, such as partners and funders. If you follow a link to any of these websites, please note they carry their own privacy policies, and we do not accept any responsibility or liability for these policies. We would recommend reading these policies before submitting any personal data to these websites.

CONSENT

Our Privacy Policy applies to all our website pages.

Processing Children’s Data

The work of our organisation involve the processing of data from underage subjects, we understand that we must ensure that we schools and community centres we work with have adequate systems in place to verify individual ages and gather consent from guardians.

The GDPR introduces special protections for children’s data, particularly in the context of social media and commercial internet services. The state will define the age up to which an organisation must obtain consent from a guardian before processing a child’s data. It should be noted that consents from now on will be verifiable, and therefore communicated to your underage participants (schools and community centres) in lthe anguage they can understand.

Legitimate use of details

We may collect and process “personal data” as defined in the Data Protection Act 1998. We utilise such data on customers, and/or suppliers in the provision of our services. All personal data are processed in accordance with the Data Protection Act 1998.

We may share data with third parties as part of our contracted services and/or if we are required to do so by UK law. We cannot accept liability for any processing conducted by any third party outside our remit, including any sites our website may link to.

Access To Personal Data We May Hold On You

None of the above affects your rights of access to personal data we may hold on you. All requests must be made in writing – email is acceptable – to the Data Protection Officer at the organisation.

CONTACT

If you have any queries about this Privacy Policy, or if the personal data we hold about you is not up to date, please contact our Data Protection Officer on info@osunarts.co.uk

If you have any feedback on our website, of if you have a complaint regarding a booking or what we do, please email us at info@osunarts.co.uk

If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on info@osunarts.co.uk Our DPO will endeavour to resolve any issues quickly and to your satisfaction.

  • This Privacy Policy is provided by Osun Arts Foundation, a registered charity in England and Wales. Our registration number is: 1039875. Our registered office address is: The Old Saint Lawrence School Building, Westminster Road, Kirkdale, Liverpool L4 3TQ, Merseyside, England
  • Call: +44 (0) 151-922 2911

CHANGES TO THE PRIVACY POLICY

Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail.